The SLA targets for outreach are listed as which of the following sequences?

• A. 3, 6, 3, 20
• B. 2, 4, 6, 8
• C. 5, 10, 5, 25
• D. 1, 2, 3, 4

Answer: (A)

The main idea is how SLA targets are paced across the outreach workflow. A good outreach SLA uses a fast initial contact, a reasonably quick follow-up, a brief second touch, and a longer window to wrap things up or escalate if needed. The sequence 3, 6, 3, 20 fits this pattern: you aim for a very quick first response, allow a bit more time for the initial follow-up, then keep the next touch tight to maintain momentum, and finally give a longer window to complete tasks or coordinate with others. This cadence matches real-world outreach where momentum matters early on, but you still need adequate time to close or transition the conversation. The other sequences either spread time too evenly or stretch the early or final stages in ways that don’t align with how outreach typically flows, making them less practical for SLA targets.